CRISRevenue Cycle Intelligence

ACCESSIBILITY STATEMENT

CRIS should be understandable and usable by as many people as reasonably possible.

CRIS is committed to making its public website accessible to people with different abilities, technologies and ways of interacting with digital content.

Accessibility is not treated only as a compliance exercise. It is part of making information easier to understand, navigate and use.

If something on this website creates a barrier for you, we want to know.

Report an Accessibility Issue

ACCESSIBILITY AT A GLANCE

Accessibility should be designed into the experience.

The same principle used throughout CRIS applies here: people should not have to struggle to understand what the interface expects from them.

READ

Readable content

Legible type, structured pages and enough contrast to make ordinary content comfortable to use.

NAVIGATE

Keyboard access

Important functions should not depend on a mouse or pointer alone.

UNDERSTAND

Meaningful structure

Headings, labels, forms and navigation should follow a clear logical order.

SUPPORT

Alternative access

Where practical, we will work with visitors who need public information in another format.

ACCESSIBILITY

Approach & standards

01

OUR APPROACH

Accessibility should be designed into the experience.

CRIS aims to build its website using practices that support:

  • Clear visual hierarchy
  • Readable typography
  • Sufficient colour contrast
  • Logical heading structures
  • Keyboard navigation
  • Visible focus states
  • Descriptive link text
  • Form labels and instructions
  • Useful error messages
  • Responsive layouts
  • Alternative text for meaningful images
  • Accessible navigation
  • Reasonable compatibility with assistive technologies

The same principle used throughout CRIS applies here: people should not have to struggle to understand what the interface expects from them.

02

ACCESSIBILITY STANDARDS

CRIS intends to work towards generally recognised web accessibility practices, including relevant principles of the Web Content Accessibility Guidelines.

Accessibility work should be reviewed as the website evolves rather than treated as a one-time exercise.

INTERACTION

Forms, keyboard navigation and visible feedback

03

FORMS

Forms should explain what is required before the user makes a mistake.

CRIS public forms should aim to provide:

  • Clear field labels
  • Required and optional indicators
  • Helpful instructions
  • Understandable validation messages
  • Logical keyboard order
  • Appropriate form controls
  • Visible submission status
  • Confirmation after successful submission

Forms should not rely on colour alone to communicate errors.

05

KEYBOARD NAVIGATION

Where reasonably possible, interactive areas should be usable using a keyboard.

This includes:

  • Navigation menus
  • Buttons
  • Forms
  • Links
  • Accordions
  • Dialogs
  • Search controls
  • Other essential interactive elements

Keyboard focus should remain visible as a user moves through a page.

CONTENT

Readability, images, media and documents

04

TEXT AND READABILITY

CRIS should use:

  • Readable font sizes
  • Comfortable line spacing
  • Sensible line lengths
  • Clear language where possible
  • Clear section headings
  • Consistent terminology
  • Enough contrast between text and background

Users should not need to zoom excessively simply to read ordinary page content.

06

IMAGES AND VISUAL INFORMATION

Images used only for decoration may not require descriptive alternatives.

Meaningful images, charts or interface illustrations should have appropriate alternative descriptions where needed so that important information is not available visually only.

07

VIDEO AND AUDIO

If CRIS publishes important video or audio content, accessibility measures may include:

  • Captions
  • Transcripts
  • Clear controls
  • Descriptive supporting text

Accessibility measures should be proportionate to the content and its purpose.

08

DOCUMENTS

Some CRIS resources may eventually be provided as downloadable documents.

Where practical, important public documents should be prepared with accessibility in mind.

If you cannot access a document, contact CRIS and tell us what you need.

09

THIRD-PARTY CONTENT

Some external services embedded in or linked from the CRIS website may be controlled by third parties.

CRIS may not be able to change every accessibility feature of those services, but we will consider accessibility when selecting and reviewing third-party technology.

SUPPORT

Report a problem, request an alternative and help us improve

10

REPORT AN ACCESSIBILITY PROBLEM

If something is difficult to use, tell us where the problem occurred.

Please include, where possible:

  • The page you were using
  • What you were trying to do
  • What happened
  • The device or browser you were using
  • Any assistive technology involved

We will use that information to investigate the issue.

Accessibility enquiries: accessibility@crisrcm.com

Report an Accessibility Issue
11

ALTERNATIVE FORMATS

If you need public CRIS information in another reasonable format, contact us.

Where practical, we will work with you to provide an accessible alternative.

12

CONTINUOUS IMPROVEMENT

Accessibility work does not end when the website launches.

CRIS should continue reviewing:

  • New pages
  • New forms
  • Navigation changes
  • Interactive components
  • Colour and typography
  • Downloadable resources
  • Mobile behaviour
  • Reported accessibility issues

The aim is continual improvement as the website and product mature.