Use the CRIS website to understand the platform, not as a substitute for a signed customer agreement.

These Terms of Use govern your access to and use of the public CRIS website, including its pages, resources, demonstrations, forms and other publicly available materials.

By using this website, you agree to these Terms.

If you are evaluating CRIS for your organisation, these Terms govern your use of the public website only.

They do not replace a CRIS subscription agreement, licence agreement, Business Associate Agreement, Data Processing Agreement, implementation agreement, statement of work or other signed customer agreement.

Review Privacy Policy Contact CRIS

TERMS AT A GLANCE

The important boundaries before you continue.

The complete Terms below explain the scope, conditions and legal qualifications behind each point.

The website is for evaluation and information

You may use the website to understand CRIS, review its capabilities, access available resources and contact us.

The website is not the production CRIS platform

Website pages, illustrations and demonstrations do not give you access to a live customer deployment.

Do not submit patient information

Public website forms are not approved channels for patient data, claim files or other sensitive healthcare information.

Customer contracts control customer deployments

If your organisation becomes a CRIS customer, the applicable signed agreements will govern that relationship.

Website scope & permitted use

What these Terms govern, what the public website is for and what must not be submitted through public forms.

ACCEPTANCE OF THESE TERMS

By using the website, you agree to these Terms.

These Terms apply when you browse, access or otherwise use the public CRIS website.

If you do not agree with these Terms, you should not use the website.

If you use the website on behalf of an organisation, you represent that you are authorised to use the website in that capacity.

Use of CRIS products or services beyond the public website may require separate contractual arrangements.

WHAT THESE TERMS COVER

These Terms govern the public website.

They apply to:

CRIS public web pages
Product information
Solution pages
Resources and educational materials
Security and Trust information
Pricing information
Public forms
Demo requests
Commercial enquiries
Procurement enquiries
Partnership enquiries
Technical enquiries
Publicly accessible downloads
Other website functionality made available without a separate customer agreement

These Terms do not automatically govern a licensed CRIS production environment.

THE PUBLIC WEBSITE IS NOT THE CRIS PRODUCTION PLATFORM

What you see on the website is designed to explain CRIS.

Screenshots, illustrations, workflows, diagrams, sample records, demonstrations and other materials may be used to explain how CRIS works.

They may not reflect every feature, configuration or implementation available to a particular customer.

A production deployment may depend on factors such as:

Licensed modules
Organisation configuration
User roles
Permissions
Source systems
Interfaces
Data availability
Security requirements
Implementation scope
Customer policies
Regulatory requirements
Deployment architecture
Signed agreements

The public website should therefore be used to understand CRIS at a general level, not as a definitive specification for a particular customer deployment.

WEBSITE INFORMATION IS NOT A CUSTOMER COMMITMENT

A webpage is not a contract.

Information on this website may describe current capabilities, planned capabilities, examples, design principles or possible uses of CRIS.

Unless expressly included in a signed agreement, website content does not create a binding commitment concerning:

Future features
Release dates
Implementation dates
Performance levels
Service levels
Integration availability
Commercial terms
Custom development
Regulatory outcomes
Financial outcomes
Recovery amounts
Revenue improvements
Operational results
Specific customer outcomes

Statements made during procurement or evaluation should be confirmed through the appropriate CRIS commercial and contractual process where they are material to a purchasing decision.

PERMITTED USE

Use the website for legitimate business and informational purposes.

You may use the CRIS website to:

Learn about CRIS
Evaluate whether CRIS may be relevant to your organisation
Review product and solution information
Read educational resources
Review published security and trust information
Review pricing information
Contact CRIS
Request a demonstration
Ask procurement or commercial questions
Explore partnership opportunities
Access publicly available materials
Share links to public CRIS pages for legitimate purposes

Use of the website should remain lawful, appropriate and consistent with its intended purpose.

PROHIBITED USE

Do not use the website in a way that harms people, systems or information.

You must not use the website to:

Break applicable law
Attempt unauthorised access to CRIS systems
Circumvent security controls
Probe or test systems without authorisation
Introduce malware, malicious code or harmful files
Interfere with website availability or performance
Conduct denial-of-service activity
Scrape or extract information in a manner that places unreasonable load on the website
Attempt to obtain authentication credentials
Impersonate another person or organisation
Submit false or intentionally misleading information
Use website forms for spam or abusive communications
Use CRIS branding to misrepresent a relationship with CRIS
Copy substantial website content for a competing commercial service without permission
Attempt to discover source code or confidential implementation information through unauthorised means
Use the website in a way that infringes another person's rights

CRIS may restrict or block access where reasonably necessary to protect the website, its systems, users or legitimate business interests.

DO NOT SUBMIT PATIENT OR CLAIM DATA

Public website forms are not healthcare-data intake channels.

Do not submit patient information, claim-level healthcare information or similarly sensitive data through general CRIS website forms.

Examples include:

Patient names
Medical record numbers
Member IDs
Dates of birth
Patient addresses
Clinical information
Diagnosis information
Treatment information
Claim files
Remittance files containing identifiable patient information
Patient screenshots
Production database extracts
Protected health information
Authentication credentials
Other confidential healthcare information

If sensitive information needs to be exchanged during an authorised customer engagement, CRIS should provide or approve an appropriate secure method.

For more information, review the CRIS Privacy Policy and Security & Trust pages.

Security & Trust →

Access, demonstrations & product information

Rules for restricted areas, demonstrations, analytical examples, financial outcomes and public pricing.

WEBSITE ACCOUNTS AND RESTRICTED AREAS

Some website resources may eventually require authorised access.

CRIS may provide restricted website areas for customers, partners, procurement teams or other authorised users.

If you receive credentials for a restricted area, you are responsible for:

Keeping your credentials confidential
Using the account only for authorised purposes
Not sharing access with unauthorised persons
Informing CRIS if you believe credentials have been compromised
Providing accurate account information
Following any additional terms applicable to that area

CRIS may suspend restricted access where necessary to protect security, confidentiality or contractual obligations.

DEMONSTRATIONS

A demonstration is intended to show how CRIS works.

A CRIS demonstration may use:

Synthetic records
Illustrative examples
Demonstration environments
Sample healthcare scenarios
Example calculations
Configured sample workflows

Demonstrations are intended to help prospective customers understand the platform.

Unless expressly stated otherwise, demonstration information should not be treated as real patient data, production customer data or guaranteed production results.

A demonstration does not by itself create a licence to use CRIS in production.

PRODUCT OUTPUTS AND ANALYTICS

CRIS is designed to support decisions, not replace accountable human judgement.

Website examples may show analytics, alerts, calculations, classifications, recommendations, workflow statuses or other CRIS outputs.

Such examples illustrate how information may be organised and analysed.

They should not be interpreted as:

Clinical decisions
Medical advice
Legal advice
Accounting advice
Tax advice
An insurer's final adjudication
A guarantee that a claim is payable
A guarantee that money will be recovered
A guarantee of revenue improvement
A substitute for professional judgement
A final determination of regulatory compliance

Appropriate users remain responsible for reviewing relevant evidence and applying professional, contractual, operational and legal judgement.

NO GUARANTEED FINANCIAL OR OPERATIONAL RESULTS

CRIS provides intelligence and controls. Outcomes still depend on the organisation using them.

Examples on the website may illustrate issues such as:

Revenue leakage
Underpayments
Denials
A/R
Missed follow-up
Payment variance
Process delays
Operational bottlenecks
Potential recovery opportunities

These examples explain CRIS functionality.

Actual outcomes can depend on many factors outside CRIS, including source-data quality, payer behaviour, contracts, operational practices, staffing, configuration, implementation, customer decisions and third-party systems.

CRIS therefore does not guarantee a particular recovery amount, collection result, denial reduction, financial return or operational outcome merely because a capability is described on the public website.

PRICING INFORMATION

Website pricing is informational until confirmed commercially.

CRIS may publish indicative pricing, plan structures, modules, claim-volume bands, implementation fees or other commercial information.

Published prices may change.

Pricing applicable to a particular customer may depend on factors such as:

Organisation size
Claim volume
Modules selected
Number of facilities
Implementation scope
Integrations
Data migration requirements
Support requirements
Contract duration
Hosting model
Additional services
Applicable taxes
Other agreed commercial terms

A binding price should be established through an authorised quotation, order form, proposal or customer agreement.

Intellectual property & third parties

How CRIS content and branding may be used, how feedback is handled and where third-party services fit.

INTELLECTUAL PROPERTY

CRIS content, software concepts and branding remain protected.

Unless otherwise stated, the website and its original content are owned by or licensed to the entity operating CRIS.

This may include:

CRIS branding
Logos
Page designs
Product names
Software concepts
Interface designs
Visualisations
Diagrams
Workflow models
Documentation
Written content
Graphics
Videos
Demonstrations
Screenshots
Product architecture descriptions
Proprietary methods and materials

Nothing on the website transfers ownership of CRIS intellectual property to the visitor.

You may view and use public materials for legitimate evaluation and internal business purposes.

You may not reproduce, sell, licence, commercially exploit or create substantially derivative commercial materials from protected CRIS content without appropriate permission, except where applicable law permits otherwise.

TRADEMARKS AND BRANDING

Do not create the impression that CRIS endorses something when it does not.

CRIS names, logos, product identities and related marks may be protected trademarks or brand assets.

You may not use CRIS branding in a way that:

Suggests an unauthorised partnership
Suggests CRIS endorsement where none exists
Creates confusion about ownership
Misrepresents your organisation as CRIS
Misrepresents a product as an authorised CRIS product
Damages or misleadingly alters the CRIS identity

Authorised partners and customers may have separate branding permissions in their agreements.

FEEDBACK AND SUGGESTIONS

You may tell us how CRIS could be better.

CRIS welcomes legitimate feedback about the website or platform.

If you voluntarily provide suggestions, ideas or general feedback, CRIS may use that feedback to improve its products, services or operations without creating an obligation to compensate you, unless otherwise agreed in writing.

This does not give CRIS ownership of confidential information, intellectual property or materials that you do not have authority to provide.

Please do not submit confidential proprietary ideas through ordinary public forms unless an appropriate arrangement has been established.

THIRD-PARTY LINKS

A link to another website does not mean CRIS controls it.

The CRIS website may contain links to external websites, services, documentation or platforms.

CRIS does not necessarily control those external services.

Their own:

Terms of use
Privacy policies
Security practices
Availability
Content
Commercial conditions

may apply when you use them.

A link does not necessarily mean that CRIS endorses every statement, product or service available through that external website.

THIRD-PARTY TECHNOLOGIES AND INTEGRATIONS

Some CRIS capabilities may depend on systems operated by other organisations.

CRIS may interact with or reference external platforms, infrastructure, source systems or services.

Availability or performance of those third-party services may be outside CRIS's direct control.

Any production integration should be governed by the applicable technical configuration, licence rights, customer agreement and third-party terms.

Website references to an integration do not guarantee that it will be available or appropriate for every deployment.

Availability, accuracy & customer commitments

What website information can and cannot establish about availability, accuracy, security, compliance and customer obligations.

WEBSITE AVAILABILITY

We aim to keep the website available, but uninterrupted access cannot be guaranteed.

CRIS may temporarily change, suspend or restrict parts of the website for reasons such as:

Maintenance
Security
Technical problems
Infrastructure changes
Content updates
Service-provider issues
Legal requirements
Business changes

CRIS does not guarantee that every public page or resource will always be continuously available.

WEBSITE ACCURACY

We work to keep the website accurate, but websites change.

CRIS aims to provide useful and accurate information.

However:

Product functionality may evolve
Screenshots may represent a particular release
Commercial information may change
Documentation may be updated
External links may change
Minor errors may occur
Information may become outdated between updates

Where information is material to a purchasing, security, legal, technical or implementation decision, visitors should seek confirmation from CRIS through the appropriate channel.

SECURITY INFORMATION

Public security information explains the control model. It does not disclose everything about the environment.

CRIS may publish information about security architecture, privacy controls, auditability, tenant isolation, identity management, access control and production-readiness requirements.

For security reasons, CRIS may not publicly disclose all technical details.

More detailed information may be made available through procurement, due diligence or another controlled review process where appropriate.

Publication of a security control on the website does not by itself establish that every possible deployment has passed production approval.

Review Security & Trust →

Visit Trust Centre →

REGULATORY AND COMPLIANCE STATEMENTS

Website descriptions should not be mistaken for unsupported certification claims.

CRIS may describe capabilities intended to help organisations operate in controlled healthcare environments.

However, regulatory or compliance outcomes depend on the implemented environment, customer responsibilities, contractual arrangements, operating practices and applicable law.

Unless CRIS expressly provides evidence of a particular certification or approval, website visitors should not interpret general security or healthcare terminology as a claim that CRIS is automatically:

HIPAA certified
Certified compliant with every healthcare regulation
Approved by every regulator
Suitable for every healthcare jurisdiction
Compliant regardless of configuration or customer use

Where a customer requires specific compliance evidence, the appropriate documentation should be reviewed during procurement or implementation.

CUSTOMER AGREEMENTS TAKE PRECEDENCE

If you become a CRIS customer, your signed agreement governs the deployment.

A signed CRIS customer agreement may contain provisions concerning:

Licence rights
Subscription terms
Fees
Implementation
Service levels
Support
Security
Privacy
Data processing
Business Associate obligations
Confidentiality
Intellectual property
Data retention
Data deletion
Subprocessors
Liability
Termination
Customer responsibilities

Any conflict between these public Terms of Use and a signed customer agreement should be governed by the signed agreement to the extent applicable to the customer relationship.

Legal protections & enforcement

Warranty, liability, misuse, changes, governing law and other legal provisions that apply to the public website.

DISCLAIMER OF WARRANTIES

The public website is provided for information and evaluation.

To the extent permitted by applicable law, the public website and publicly available materials are provided on an "as available" and "as is" basis.

CRIS does not warrant that the public website will:

Always be uninterrupted
Always be error-free
Contain every CRIS capability
Meet every visitor's requirements
Be suitable for a particular deployment
Produce a particular financial or operational result
Replace appropriate professional review

Nothing in this section excludes warranties or rights that cannot lawfully be excluded.

LIMITATION OF LIABILITY

Website use should not create unlimited liability.

To the extent permitted by applicable law, CRIS and its applicable owners, affiliates, officers, employees and service providers should not be liable for indirect, incidental, special or consequential losses arising solely from use of or reliance on the public website.

This may include losses resulting from reliance on general website information without obtaining appropriate confirmation for a particular commercial, legal, technical or operational decision.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

Any liability associated with a CRIS customer deployment should be governed by the applicable signed customer agreement rather than these public website Terms.

SUSPENSION OR RESTRICTION OF ACCESS

CRIS may protect the website against misuse.

CRIS may restrict, suspend or block access to the public website where reasonably necessary because of:

Security threats
Malicious activity
Abusive behaviour
Automated attacks
Unauthorised testing
Fraud
Violation of these Terms
Legal requirements
Risk to CRIS systems or other users

Where appropriate, CRIS may also preserve relevant security or audit information concerning the activity.

CHANGES TO THE WEBSITE

CRIS will continue to evolve.

CRIS may change:

Website content
Product descriptions
Page layouts
Resources
Features
Demonstrations
Documentation
Pricing presentation
Navigation
Available website services

Such changes may occur without creating an obligation to maintain earlier public website content indefinitely.

CHANGES TO THESE TERMS

These Terms may be updated when the website, business or legal requirements change.

CRIS may revise these Terms from time to time.

The current version should display its effective date.

Continued use of the public website after updated Terms become effective may constitute acceptance of the revised Terms where permitted by applicable law.

Material changes may be communicated by additional means where appropriate.

GOVERNING LAW

Applicable law should be identified before publication.

These Terms should be governed by the laws of:

[Insert governing jurisdiction]

without giving effect to conflict-of-law principles where applicable.

Any dispute relating solely to use of the public website should be handled in the courts or dispute-resolution forum specified for:

[Insert jurisdiction / venue]

unless applicable law requires otherwise.

Customer agreements may establish different governing-law or dispute-resolution provisions for customer relationships.

SEVERABILITY

One invalid provision should not invalidate the entire Terms.

If a provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions should continue in effect to the extent permitted by law.

The affected provision should be interpreted or adjusted only as far as necessary to make it enforceable where applicable.

NO WAIVER

If CRIS does not immediately enforce a provision of these Terms, that does not necessarily mean the provision has been waived.

Any waiver should be interpreted according to applicable law and any applicable written agreement.

Contact & effective date

How to contact CRIS about these Terms and where to find the current effective date.

CONTACT

Questions about these Terms can be directed to CRIS.

For questions concerning the public website or these Terms:

CRIS Revenue Intelligence System
General enquiries: info@crisrcm.com
Legal or contractual enquiries: legal@crisrcm.com
Website: crisrcm.com
Contact CRIS

—

EFFECTIVE DATE

Effective date: 20 September 2026

Last updated: 20 September 2026

EVALUATING CRIS FOR YOUR ORGANISATION?

The website explains CRIS. The contract defines the deployment.

If your organisation is considering CRIS, our team can address questions relating to:

Product scope
Commercial terms
Implementation
Security
Privacy
Technical architecture
Data processing
Procurement
Deployment responsibilities
Customer-specific contractual requirements

UNDERSTAND THE PLATFORM BEFORE MAKING A DECISION.

CRIS is designed to make revenue-cycle information easier to understand, investigate and act on.

The public website should help you evaluate that approach clearly.

When you are ready to move from evaluation to deployment, the applicable commercial, security and contractual documents should define exactly what your organisation will receive.

Explore CRIS Request a Demo